Bibby + Brady and it's directors, Vic Bibby + Dael Brady, are referred to as 'Bibby + Brady', 'we', 'us', and 'our' in these terms and conditions. Please note that you, ('you and 'your') as a client, or purchaser of products made available through Bibby + Brady, are subject to the following terms and conditions.
Our quotation for interior design services, or supply of goods is valid for 14 days from the date of issue. Your written acceptance (email is acceptable) is required before commencement of order, or work. By accepting our quote you are also accepting our terms and conditions.
An invoice will be sent to you prior to Bibby + Brady starting any design work or purchasing products. We require full payment before we start working on your interior design, or before we purchase products on your behalf.
If a rug or furniture item needs to be ordered and requires a wait of longer than 3 weeks, you may choose to pay 50% up front and the final 50% just before delivery.
All of our designs, and photographs of our finished projects remain the property of Bibby + Brady and we reserve the right to use them for marketing purposes.
Ordering and Purchasing:
We only choose furniture and accessories for your space that we love and believe to be right for you. We aim to depict items and images on our designs as true as possible. If you are hesitant or unsure, please let us know and we will do whatever possible to help you with your decision to purchase. By your request, where possible we will supply you with returnable samples of rugs and fabric, and further photographs of furniture and accessories.
We are not obliged to exchange or refund items for a change of mind, so please take careful consideration before agreeing to purchase items through us.
If an item is received in damaged order you must contact us immediately for review. You may, if authorised by us, return goods purchased from us in their original packaging and unused condition within 7 days of delivery. We will not provide a refund, but a credit or replacement will be offered at our discretion. Freight and delivery charges will not be refunded or credited.
Many of our suppliers are wholesalers that do not deal directly with the public. Returns or exchanges are only acceptable for damaged items, not simply a change of mind. On the occasion where an undamaged item is returned, a 15% restocking fee will be charged to you.
All contact with our suppliers is to be made by us on your behalf. Do not deal directly with our suppliers or sub contractors unless specified by us first.
At the time that we design your interior project all furniture and accessories that we choose are available to purchase. If, when you come to order, any item is unavailable we will suggest to you one alternative item that is available to purchase. We highly recommend purchasing your favourite items straight away to avoid disappointment of missing out on them.
We reserve the right to on charge increased costs that may apply to imported goods and supplier costs that were not foreseeable when the quote was issued.
In any instance when sub contractors e.g. curtain fitters, electricians, painters, wallpapers etc., are required, we are happy to recommend them to you. Any work carried out in your space by sub contractors is the responsibility of that sub contractor. Any issues arising from work by sub contractors that we organise should be raised directly with us, but ultimately will be the responsibility of the contractor.